Support Center

My password manager blocks me from logging in

Last Updated: Oct 17, 2017 03:18PM EDT
Password managers are useful tools to help you log into websites but sometimes cause problems with your browser, these browser issues in-turn affect your ability to log in successfully into websites on your computer. This article is designed to help you troubleshoot problems with your password manager which are blocking up from logging into DNA Behavior.

Please note: Password manager issues are typically outside the scope of our support team's help (given that they are typically browser or password manager issues). However, we understand that this can be frustrating to deal with and are happy to have a call to see how we can help, if you schedule a web conference support call. If your issues does require assistance directly from your password manager, for your convenience, we have provided helpful next steps and links below: 


Common password managers addressed in this help article:
  • Zoho Vault
  • Dashlane
  • Sticky Password
  • Password Boss
  • LastPass
  • LogmeOnce
  • Keeper Password
  • RoboForm 8
  • Workplace
  • AgileBits 1 Password
  • True Key by Intel Security

Troubleshooting steps:
  1. Disable the auto-log in functionality with your password manager.
Disabling the auto-log in functionality with your password manager helps you isolate the problem. If you are able to log into DNA Behavior correctly, your account username and password are correct and DNA Behavior is functioning correctly, if this is the case, continue following the steps below to help you get your problem resolved.
 
  1. Do you have more than one password manager installed on your computer?
    Password managers often conflict with one another as they attempt to log you automatically into websites. A key first step is to ensure that only 1 password manager is running in your browser.
 
  1. Do you have the passwords stored in your browser that could be causing problems?
Chrome, Internet Explorer and Firefox browsers store passwords. Review if your browser is storing passwords that could be conflicting with your password manager.
Help article for all browsers can be found here.

 
  1. Is your Password Manager up date?
Password managers often create fixes to common found problems. Review which extension version you are utilizing in your browser to see if a simple software update can help your problem. How to check extension version in your browser:  
  1. If none of the above steps seems to fix your issue, we suggest that you contact the Password Manager support of your provider. For your convenience, we have provided below the support sites for the most popular password managers.

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