Support Center

Credit refunds for A la Carte accounts

Last Updated: Oct 19, 2016 05:50PM EDT
If you feel that that the system incorrectly you charged credits and you are owed a refund for your purchase, please send an email to support@dnabehavior.com including the following details:
  • Your system username:
  • Date of Issue:
  • Description of issue:     
  • Client ID pertaining to refund:    
  • Group ID pertaining to refund: 
  • Link to the specific report you were incorrectly charged credits for:
  • Amount of refund (in credits):    
We review each request on an one-by-one basis and will reply by email to confirm if and when the refund has been applied to your account. 

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